portfolio
Farhana Anis, MBA
Social Media & Marketing Communications

Community-focused marketing professional with 5+ years growing brand presence, driving engagement, and translating data into decisions. I build audiences, manage communities, and deliver results that move the needle.

41K+
Followers Built
100K+
Monthly Interactions
112%
Engagement Growth
20+
Brand Partnerships
View My Experience
Farhana Anis
who I am

About Me

I'm Farhana Anis — a marketing communications professional with an MBA and 5+ years of experience across social media strategy, community management, brand storytelling, and content creation. Based in Richardson, TX, and open to marketing roles across the Dallas–Fort Worth area and beyond.

I built TryThisDallas from the ground up — growing it to 41K+ Instagram followers through data-backed content strategy, platform-native storytelling, and audience-first thinking. That same entrepreneurial approach is what I bring to every team I join.

At Instacart, I managed 100K+ monthly brand interactions across Instagram, Twitter/X, and Facebook, monitored brand sentiment in real time, delivered cross-functional performance reports, and was hand-selected for the Social Media Innovation Team. I thrive at the intersection of creative instinct and analytical rigor — and I'm looking for a team where I can bring both.

5+ Years
Social media & marketing experience
MBA
Texas Woman's University, 2020
3
Google certifications earned
Enterprise
Corporate + entrepreneurial background
what I bring to your team

Core Strengths

📈
Proven Community Growth
Grew TryThisDallas from zero to 41K+ followers organically — achieving 112% engagement growth through SEO-driven captions, trend-forward content, and platform-native strategy. No paid ads. Just smart, consistent storytelling.
📊
Data-Driven Decision Making
I don't just create — I analyze. From social listening and sentiment monitoring to KPI dashboards in Tableau, SQL queries, and monthly stakeholder reports, I turn performance data into actionable strategy.
🤝
Cross-Functional Collaboration
At Instacart, I partnered with Brand Marketing, Product, Operations, and CX to align social strategy with business objectives. I communicate clearly across teams and know how to translate brand goals into content that actually works.
career history

Professional Experience

Social Media Specialist
Instacart  ·  Remote
Nov 2021 – Present
  • Managed 100K+ monthly brand interactions across Instagram, Twitter/X, and Facebook — developing and executing holistic social strategies integrating organic content, influencer collaborations, and community engagement.
  • Led the adoption of Sprinklr as the primary social media management tool, resulting in a 30% increase in brand awareness and a 20% rise in customer engagement. Tool champion
  • Resolved consumer issues using ZenDesk and Jira — 36% faster than the team average — while supporting crisis communications and brand sentiment monitoring.
  • Collaborated with Brand Marketing, Product, and Operations to align social campaigns with company objectives and product launches.
  • Hand-selected for the Social Media Innovation Team — co-produced the National Customer Service Week video and co-authored the quarterly Social Media Specialist newsletter. Selective recognition
Workforce Intraday Analyst (TDO)
Instacart  ·  Remote
Jan 2025 – Jul 2025
  • Forecast short- and medium-term staffing needs across multiple teams using Genesys and Verint, ensuring SLA attainment and optimal resource utilization.
  • Lead real-time resource optimization, adjusting staffing schedules dynamically to manage unexpected volume surges across multi-timezone operations.
  • Produce detailed post-mortem reports for SLA misses and proactively recommend staffing strategies for volume spikes (promotions, holidays, unexpected events).
  • Collaborate cross-functionally with Marketplace Operations, Risk Operations, and BPO teams to align scheduling with service level objectives.
Content Creator & Marketing Associate
TryThisDallas  ·  Dallas, TX
Sept 2021 – Present
  • Grew social media presence to 41K+ followers through engaging visual content — photo, video, and motion graphics — optimized for platform-native formats.
  • Managed influencer partnerships and collaborations, increasing engagement by 200%.
  • Designed, scheduled, and executed culturally relevant social campaigns, boosting brand awareness by 65% and securing 20+ paid brand partnerships.
Founder & Creative Entrepreneur
MakingitbyFar  ·  Richardson, TX
Aug 2020 – Jan 2024
  • Built and managed a digital product brand achieving 5,000+ product sales and $10,000 in profit — owning the full funnel from content creation to paid acquisition to analytics.
  • Developed and executed paid social campaigns via Google Ads, improving conversions by 17%.
  • Leveraged Google Analytics and Adobe Analytics to track campaign performance, improving engagement and response efficiency by 36%.
  • Built data infrastructure using SQL for real-time insights into product performance and business KPIs — enhanced profitability by 14% through customer data analysis.
  • Created photo and video content using Adobe Photoshop, Lightroom, and Premiere Pro.
results I've delivered

Featured Work

Instacart  ·  Enterprise
Brand Community Management at Scale
Nov 2021 – Jan 2025  ·  Remote

Oversaw all customer-facing social media interactions for one of America's largest grocery delivery platforms — leading Sprinklr adoption, managing brand voice across three platforms, and executing campaigns during high-visibility launches. Resolved consumer issues 36% faster than average and drove a 30% lift in brand awareness.

100K+
Monthly interactions
30%
Brand awareness lift
36%
Faster issue resolution
20%
Customer engagement rise
MakingitbyFar  ·  Owned Brand
Digital Brand — Sales, Ads & Profitability
Aug 2020 – Jan 2024  ·  Richardson, TX

Built and scaled a digital product brand from scratch — running paid social campaigns via Google Ads, using SQL to build data infrastructure, and leveraging Google Analytics & Adobe Analytics to optimize performance. Proof that I can own a full marketing funnel, not just the content side.

5K+
Products sold
$10K
Profit generated
17%
Conversion improvement
14%
Profitability increase via SQL
TryThisDallas  ·  Owned Brand
Organic Community Growth — Dallas Food & Lifestyle
Sept 2021 – Present  ·  Dallas, TX

Built a regional lifestyle brand from zero through platform-native Reels, Stories, and TikTok. Managed influencer partnerships, executed culturally relevant social campaigns, and produced photo, video, and motion graphics content — growing the account to 41K+ followers entirely organically.

41K+
Followers grown
200%
Engagement via influencers
65%
Brand awareness boost
20+
Brand partnerships
Instacart  ·  Operations
Workforce Planning & Operational Communications
Jan 2025 – Present  ·  Remote

Transitioned into workforce analytics — forecasting staffing needs, leading real-time resource optimization, and producing SLA performance reports for operations leadership. Demonstrates cross-functional range beyond social media into data, operations, and internal communications.

Multi
Timezone operations
SLA
Attainment focus
Genesys
+ Verint platforms
SQL
Real-time dashboards
@trythisdallas on instagram

Content Samples

View Full Profile →
Top Reel
Brand Deal
Most Saved
Trending Moment
Story Highlight
41.2K+
Followers
112%
Engagement Growth
100s
Videos Produced
20+
Branded Partnerships
65%
Partner Visibility Lift
community management

Brand Voice in Action

As a Social Media Specialist at Instacart, crafting real-time brand responses was part of my daily role — playful, on-brand comments that drove thousands of likes and kept Instacart culturally relevant in the comments section.

Instacart TikTok comment — 4,475 likes
786 comments ❤ 4,475
Instacart TikTok comment — 1,699 likes
406 comments ❤ 1,699
Instacart TikTok comment — 4,475 likes
1,545 comments ❤ 4,475
internal communications

Newsletter Work

tools & competencies

Skills & Tools

Content & Social Media
Instagram Reels TikTok Short-Form Video Brand Storytelling Community Growth Content Calendars Trend Forecasting Copywriting Cultural Moment ID Brand Advocacy Executive Messaging Newsletter Writing
Analytics & Reporting
Instagram Insights TikTok Analytics Google Analytics Tableau SQL Excel A/B Testing Social Listening KPI Dashboards Sentiment Analysis
Platforms & Tools
Sprinklr Meta Business Suite Sprout Social Hootsuite Monday.com Salesforce Zendesk Jira Genesys Verint UJet Google Ads
Design, Video & AI
Canva CapCut Adobe Photoshop Adobe Lightroom Adobe Premiere Pro Adobe Analytics ChatGPT Claude AI Gemini Prompt Engineering
🏅 Google Certifications
Google Data Analytics
Google Digital Marketing & E-Commerce
Data Everywhere by Google
academic background

Education

2017 – 2020
Master of Business Administration (MBA)
Texas Woman's University
📍 Dallas, TX
2012 – 2016
Bachelor of Science, Health Studies
Baylor University
📍 Waco, TX
open to new opportunities
Let's connect.

I'm actively exploring marketing communications, social media, and community management roles in the DFW area and beyond. If you think I'd be a great fit for your team, I'd love to hear from you.